She gets an "A" and MOM telephone hold time on my dime gets a "D-".ĭydacomp sent me a list of system requirements to run their MOM program effectively. I like her, but the hold time sucks big time. They told me to call into tech support! Funny, I was already on hold.Īnyway, I talked to a very pleasant young lady who was very helpful and was able to resolve my problem quickly. It only took them about 30 minutes to respond via email. Upon reading this I immediately called tech support. Their disclaimer on emails is that they can take up to 48 hour to respond. I also sent in a customer support email about this same situation I was having. With OrderMotion I could get through immediately.
Frustrating! I realize that phones get clogged, but they could do much better in this area-at least give you an estimated time of how much of your life you will have to waste waiting for them to answer.
#Mom mail order manager free
They also do not have a toll free number to call for tech support. From my past experience this is a relatively short hold time. If you are considering purchasing Mail Order Manager be advised that MOM technical support takes at least 30 minutes to answer the phone. By not having an integration specialist "at the ready" I am behind schedule for going live with this program. Maybe they found this blog and they are punishing me.hehe. If I didn't already have a little experience working with the MOM program I would be really frustrated and feel really lost. It is hard to get with him, so I feel a little isolated. They have an integration specialist assigned to me and he is good, but super busy. My experience this time around has not been great. I wonder if Dydacomp is getting a cut from AT&T on all my long distance charges? I called so we could set up credit card processing and waited on hold for 45 minutes.again. I have been on the phone with them this morning for over an hour.
#Mom mail order manager how to
Have tech support teach you how to append to the tables in the database because you could spend a month doing them manually. It takes a while to get them in the system.
With MOM you have to set up buying levels for every item you sell to be able to order from your manufacturers. For the past week I have been importing stock into MOM and appending "buy tables" nonstop.
0 kommentar(er)
